Preview before paying. If a Formz problem prevents delivery or produces a defective file, contact us so we can put it right or refund the affected purchase when it cannot be resolved.
Before you pay
Preview and edit your document without paying. You can leave checkout or return to review before completing payment. There is no subscription to cancel, and simply opening Stripe checkout does not charge your card.
Once payment is confirmed, the order is for a prepared digital PDF. There are no physical goods to return. This policy preserves any cancellation, refund or other consumer rights that apply to your purchase under mandatory law.
When a refund is appropriate
Contact us if any of the following happens. We will check the order and payment. For a confirmed duplicate charge on the same purchase, we refund the extra charge. For a delivery or generation defect caused by Formz, we try to fix it and refund the affected document when the problem cannot be resolved.
- You were charged twice for the same purchase.
- Payment was confirmed but we cannot provide the purchased PDF or restore access to it.
- The generated PDF has a material rendering or document-generation defect caused by Formz, rather than the information you supplied.
Changes after purchase
An accurate PDF generated from the information you reviewed is not defective simply because you later need a different amount, name, date, year or document. Changes after purchase ordinarily require a new order. Review its preview and price before paying.
A recipient declining a document or an agency requiring additional signatures, copies, attachments or a separate filing method is not by itself a Formz generation defect. We do not guarantee acceptance or a tax outcome. This is not a blanket refusal of a valid consumer remedy.
Request help or a refund
Email hello@formzdocs.com with the subject “Order help” or “Refund request”. Please contact us within 30 days of purchase so we can investigate while the details are recent; this is a request, not a cutoff for mandatory rights or a later valid defect claim.
Include your order ID, approximate purchase date, checkout email and a short description of the issue. For a duplicate charge, describe the dates and amounts. Do not email card numbers, taxpayer identifiers, completed PDFs or a private download link. If more verification is needed, we will explain the next step without asking for card details.
Requests are reviewed by support rather than an automated refund tool. We will reply with the outcome or the information needed to investigate. We do not promise a fixed support response time.
How an approved refund is returned
An approved refund is issued through Stripe to the original payment method. We do not ask you to provide another card or bank account to receive it. Your bank and payment method determine when the refund appears; an approval is not a guarantee of same-day arrival. We will explain if a payment-provider issue needs follow-up.
When an order is refunded in full, its download link stops working. A copy you already saved is not affected. A partial refund leaves the download available.
If payment is still processing
A pending bank authorization is not necessarily a completed charge. Check the order’s payment status before paying again. If you are unsure, contact us with the order reference. Cancelling a checkout attempt does not undo a payment that has already completed; support can review the confirmed payment under this policy.
For download and billing steps, visit the help center. For how order information is handled, read the Privacy Policy.
A question about your order?
Email hello@formzdocs.com with an order ID and a short description. Leave sensitive form answers and private links out of the message.